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The Art of Bridging Gaps and Building Connections: Boundary Spanning

What is Boundary Spanning?

In today’s multifaceted business environment, organizational boundaries often serve as barriers, restricting the free flow of ideas and collaboration. This is where the concept of boundary spanning comes into play. Boundary spanning is an organizational strategy that involves reaching beyond these confines to create connections and partnerships. It leverages the interdependence between various stakeholders, both internal and external, to streamline the innovation process and drive growth.

Boundary spanners, individuals or teams engaged in boundary-spanning activities, play crucial roles in this regard. They facilitate communication, build bridges between silos, and create a common ground for productive collaboration.

Why is Boundary Spanning Important?

Boundary-spanning’s power lies in its capacity to overcome an organisation’s demographic, cultural, and professional divisions. It promotes an organizational culture of collaboration and synergy, significantly impacting decision-making and facilitating successful initiatives.

For instance, effective boundary spanning can improve service delivery and operational efficiency in the healthcare sector or supply chains. By transcending traditional silos, organizations can reinvent themselves to be more adaptive and responsive to their external environment.

Types of Boundary Spanning

Boundary spanning encompasses various forms. For example, the Center for Creative Leadership identifies five types of boundaries: vertical, horizontal, stakeholder, demographic, and geographic. Each type requires unique leadership practices and boundary spanning techniques to bridge the gaps and create meaningful connections effectively.

Boundary Spanning Facilitation

A boundary spanner’s role involves facilitating open and often informal communication across different divisions. They help recognize and understand the determinants that create divisions and work towards mitigating them. Human resources and managers usually take up boundary-spanning roles, working closely with all departments to ensure a cohesive work culture.

Techniques for Effective Boundary Spanning

Effective boundary spanning requires the implementation of various practices. Some standard techniques include promoting open communication, fostering a culture of collaboration, creating partnerships across divisions, and leveraging the unique strengths of each department.

Building strong relationships with stakeholders, both internally and externally, is also crucial. This involves understanding their needs and concerns and aligning them with the organization’s objectives.

What are the Benefits of Boundary Spanning?

Boundary spanning can significantly improve an organization’s adaptability and innovation process. By fostering stronger relationships across different sectors and stakeholders, boundary-spanning facilitates sharing of knowledge and resources, leading to enhanced productivity and improved decision-making.

What are the Challenges of Boundary Spanning?

While boundary spanning offers numerous benefits, it also presents challenges. These include managing the complexities of crossing boundaries, navigating cultural and demographic differences, and ensuring effective communication across diverse groups.

What are some Tools and Techniques for Effective Boundary Spanning?

Various tools and techniques can help enhance boundary spanning practices. These include team-building exercises, collaboration platforms, informal communication channels, and regularly organized departmental meetings.

What is the Future of Boundary Spanning?

As businesses continue to navigate new frontiers in an increasingly interconnected world, the role of boundary spanning will become even more vital. The future will see an increased focus on boundary-spanning leadership, with organizations recognizing its importance in achieving sustainable growth and innovation.

Conclusion

Boundary spanning is the art of bridging gaps and building connections. In the face of increasing complexity and interdependence in the business world, it represents a vital strategy for fostering collaboration, enhancing innovation, and ultimately driving organizational success.

Whether you’re in New York or any other part of the globe, boundary-spanning principles can guide your organization to new heights. By becoming skilled boundary spanners, we can pave the way for a more interconnected and synergistic future in business. As Ernest Tushman, an Academy of Management Review contributor, aptly suggests, “The art of boundary spanning is the art of possibility.”

Are you ready to take your organization to the next level? Contact us today and let our expert team guide you towards fostering collaboration, enhancing innovation, and achieving sustainable growth. Visit our Contact Us page to get started. Together, we can build bridges, bridge gaps, and pave the way for a more interconnected and synergistic future in business.

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The Evolution of Agile Coaching: What Lies Ahead for Agile Coaches?

What is Agile Coaching?

An agile coach guides agile teams in understanding and implementing agile principles and practices. They play a significant role in agile transformation, mentoring and facilitating teams, project management, and software development. An agile coach, whether a Scrum Master, team coach, or product owner, is instrumental in creating a high-performance, lean-agile environment.

The Current State of Agile Coaching

With the growing adoption of agile methodologies like Scrum and Kanban, the demand for skilled, agile coaches has seen a significant upswing. Agile coaches are no longer limited to facilitating a single team; they often work with different teams, stakeholders, and even on an enterprise level, fostering agile practices across the organization.

Types of Agile Coaches

Agile coaching comprises various roles, each with its specific focus. From a team-level Scrum Master facilitating a single Scrum team to an Enterprise Agile Coach driving large-scale agile transformations, the landscape is vast and diverse.

Skills for an Agile Coach

To excel as an agile coach, one needs a comprehensive skillset, including professional coaching competencies, a deep understanding of agile principles, methodologies, processes, team facilitation, mentoring, and more. Additionally, the ability to measure team performance through metrics, manage product backlogs, and ensure agile delivery is vital.

Why Basic Agile Coaching Skills Are No Longer Enough

Basic agile coaching skills aren’t enough in the face of rapid organizational change and a push for agile transformation. Today’s agile environment requires a higher level of coaching expertise to guide agile teams in achieving the next level of performance and efficiency.

How Agile Coaching is Evolving

Agile coaching is continuously evolving. The focus is shifting from managing individual teams to leading enterprise-wide transformations. There is a growing emphasis on improving Agile Coach skills to drive larger, more complex Agile initiatives.

The Next Level of Agile Coaching

The next level of agile coaching goes beyond basic facilitation and mentoring. It involves driving organizational change, fostering a broader agile culture, and ensuring sustainable agile practices. In this new frontier, an Agile coach works closely with stakeholders across the organization, guiding them through the fundamentals of Agile.

The Advanced Agile Coaching Skills That Are in Demand

Advanced agile coaching requires a robust skillset that includes change management, organizational development, leadership coaching, and deep knowledge of scaled agile frameworks. With the rise in job openings for such roles on platforms like LinkedIn, developing these skills can lead to significant career growth.

Developing Advanced Agile Coaching Skills

Consider enrolling in advanced agile coach certification programs offered by reputable providers like ICAgile or Scrum Alliance to elevate your agile coaching game. These programs provide comprehensive training on advanced agile coaching skills, including leading organizational change, advanced facilitation techniques, and more.

Conclusion

The future of Agile coaching is exciting. As adopting agile principles expands beyond software development to encompass entire organizations, the role of the Agile Coach is set to evolve. With a focus on advanced skills and continuous learning, agile coaches can lead towards a more agile future, creating lasting value for their teams and organizations. The question isn’t “What’s next after agile coach?” but rather “What is the path to becoming a next-level agile coach?” You can answer this call with the right skills, mindset, and commitment.

Ready to take your Agile Coaching skills to the next level? Contact us today to explore how Leadership Tribe can empower you on your journey. Get in touch with our expert team. Let’s unlock your full potential as an Agile Coach together! 
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Which Technique is Used for Agile Estimating & Planning

Agile estimation techniques

Agile methodology is a set of strong organisational tools, including templates to use at different levels of product development. These tools include the agile project plan template, release plan template, sprint planning template, roadmap template, and the user story template.

What are the benefits of agile estimating and planning?

Both agile estimating and planning are key techniques in Agile project management, particularly in software development projects. They enable project managers to forecast with predictability, reduce risk and manage expectations of stakeholders.

Agile estimation forecasts and calculates the required effort to complete product backlog items according to their prioritization and business value. Understanding the time needed to complete a task, enables more accurate sprint planning.

These estimates define the aspects to consider during release planning. They establish the timelines for the release and the duration of the Sprint.

What is the difference between planning and estimation?

Mike Cohn, author of Agile Planning and Execution, says, “Agile planning balances the effort and investment in planning with the knowledge that we will revise the plan through the course of the project. An agile plan is one that we are not only willing but also eager to change.”

Planning is all about forecasting and preparing whereas estimating involves focussing closely on specific variables like scope or schedule. For example, you might estimate the time required for a particular task. As agile plans are flexible, iterative change is an essential part of this lifecycle. These changes mean that new estimates may be required. Cohn also advocates the use of buffers with estimates to allow for uncertainty (ie extra time in case of unforeseen events).

What are the 3 levels of agile planning?

Agile project estimation evolves on 3 levels:

  1. the project or proposal
  2. the release, which includes the assignment of story points taken from user stories
  3. arrival at the sprint level, where tasks and estimated hours required to complete them may be assigned according to complexity.

Agile story points estimations

Story points estimations enable a comparative analysis of development team goals. Addressing the relative size of product backlog items, the process of estimating user stories engages the entire team, including the product owner, scrum master, and other stakeholders.

A story point is used in Agile software development projects to estimate the difficulty of implementing a particular user story. Teams spend time initially making a schedule, planning out tasks and deliverables, and then they break down each one, estimating hours and costs. The amount of story points completed per iteration determines a team’s velocity.

Estimation follows 3 steps:

1. the team analyse the user stories and define the story

2. team members and facilitators pick and discuss stories from the product backlog

3. the agile coach or scrum master lists items to be addressed in sprint planning and the iteration planning of the software project.

An alternative metric to story points is ideal days. Team members explain their ideal day spent on the agile project, drawing on case studies and known dependencies, to determine the time required to complete tasks.

Key Agile estimation techniques for constructing Agile story point estimations

The original Agile Manifesto, the basis of Agile methodology, didn’t clearly define planning and estimation. Consequently, an estimate could just be a guess. In 2005, Mike Cohn developed agile planning techniques to help improve the estimation process and ensure that estimates were educated guesses at least. Planning poker was one of these techniques.

Planning Poker

Poker prep

Poker is easily adaptable to the energies of a small team. It’s one of the most popular agile estimating and planning techniques. The game encourages engagement and produces fast results. It’s inclusive, gaining input from testers, analysts, software developers, and other team members.

To start the poker prep, everyone involved in story estimations gathers in a circle. Next, the product owner reads a user story to the circle. The story will fully describe product features, user requirements, and stakeholder expectations. Story told, discussions among the estimators and the product owner give everyone a chance to ask questions and clarify development targets.

Playing poker

To set up the poker game, each estimator-player holds a set of Planning Poker Cards. Each card shows a numerical value to assign to the user story: 0, 1 ,2 ,3, 5, 8, 13, 20, 40 and 100.

After discussing the user story, each team member estimates the value of the story points by selecting the card that represents that value.

If all estimators select the same value, that becomes the final estimate. If the poker players select different values, those who assigned the highest and lowest values explain their choices. Discussion follows until an agreed re-estimation is found.

T-shirt sizes

Estimating size is a fast and useful way to reach a rough idea of requirements for large numbers of items in a product backlog. This is a great technique to ensure coordination between scrum teams working concurrently. It’s easy to visualise. However, one person’s L may be another’s XL as you’re not dealing in specific metrics (like Tshirt size in centimeters). Large or extra-large stories are known as epics.

Team members start with a discussion of the parameters to define ‘medium’. Then, each estimator on the scrum team assigns a size to the selected backlog item. The final estimate is the consensus reached after discussion and re-estimation of all size mismatches.

Dot voting

Dot voting is an estimation process used to rank product backlog items from highest priority to lowest. To start, all user stories and their descriptions are written on yellow sticky notes and posted to a board. Armed with dot stickers, pens, or markers, each stakeholder ranks the user stories. The product owner then orders the product backlog items from highest to lowest priority — from most to least dots. If there are stakeholders who disagree with the ranking or voting, user stories are separated into high, medium, and low-priority groups. Voting continues until prioritisation agreement is reached among all stakeholders.

Bucket system

Estimating work using the bucket system is faster and more flexible than planning poker for a large team grappling with a large number of items from the backlog. To begin, buckets — cards arranged on a table — are assigned values 0 to 5, 8, 13, 20, 30, 50, 100, 200, or more if required. Each product backlog item is written on a card and placed in the bucket selected by each estimator. Discussion continues until consensus on the whole product backlog is reached.

Affinity mapping

For small software development teams or start ups working with a relatively small number of backlog items, affinity mapping is a good bottom-up estimation method. Silently, team members have a go at estimating size.

Without group discussion, the product owner provides a list of backlog items to the team. Team members rank each item as smaller or larger and place them under cards on a wall. Discussion begins and the team may edit the wall, placing product backlog items appropriately, using T-shirt sizing or a Fibonacci sequence in the decision-making work. Finally, they reach a size estimation of the items.

An Agile approach is the through line

Agile methodology is the through line from proposal to product delivery, and agile estimation techniques define the agile project. These tried and tested techniques are essential to planning and project/ product management. It determines the scope and amount of work the agile team must complete to implement, test and deliver the product on time to the customer.

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Agile Methodology Project Management

What is Agile Project Management?

Agile methodology responds to the output of project teams and client needs in short development cycles and more frequent product releases, called iterations. This differs from traditional project management, such as the “waterfall approach,” which aims for a single implementation at project completion. In the Agile process, customer collaboration takes priority over contract negotiation and aims to streamline the amount of work required.

Agile methodology

There are several Agile frameworks and Agile methods, including Scrum and Kanban, that have emerged since the 2001 meeting that hammered out the Agile Manifesto. Each follows the 6-part Agile methodology that has been adopted by many project management approaches.

  1. Project planning to determine the goal and its value to the stakeholder. Then, how to achieve it, allowing for changes along the way
  2. Set out a roadmap of features to be included in the final product. Include a product backlog listing all features and deliverables
  3. Embrace the sprint, the short development cycle that produces new project features
  4. Sprint planning meetings, when stakeholders determine what will be accomplished by each person during that sprint and how it will be achieved
  5. Daily stand-ups, when the sprint team meet briefly to assess progress and make necessary changes
  6. The sprint review and sprint retrospective are held at the end of each sprint. At the sprint review, project stakeholders see a functional iteration of the working finished product.

At the sprint retrospective meeting, stakeholders discuss with the team what was best accomplished in this iteration, what could have been improved, and assess the amount of work for each team member. Embedded in Agile principles, this is an essential meeting for every  stakeholder and product owner.

Agile project management


Because Agile methodology is simple to use, its techniques are adaptable to most industries. Originally created for Agile software development and by software engineers, the Agile approach to project planning and management is adaptable to any business, because every business has a system in place to track progress and accomplish tasks. Proofed by iterations of working software, application or software development and functionality remain the backbone of most Agile projects.

What are the 5 phases of Agile project management?

  1. Concept – defining the project scope, documenting the key requirements and estimating timelines and budget.
  2. Inception – putting together the development team and equipping them with the necessary tools to design and build the product.
  3. Iteration – the construction or build phase where the team work through development cycles to achieve their goals.
  4. Release – the final phase of testing and quality assurance to ensure the final product is ready to launch, using testers, the project team and automation.
  5. Maintenance – once deployed, the product requires ongoing support to fix or upgrade it over time.

Some cite a sixth phase in the product lifecycle – retirement. That’s when the app, software or product is being replaced or has become obsolete and is no longer required by the organisation.

How does Agile project management work in a team?

Each Agile team is unique and uses the Agile project management methodology that works best for them. These self organizing teams have the autonomy to produce the best results possible in a fast-paced environment. The Agile process begins by accepting that there will be uncertainty and a lack of predictability, so the entire development team is ready to respond to change, focused always upon functionality and continuous improvement. Commonly used in software development projects because of its speed and adaptability, this iterative approach makes quick evaluation and change possible. It replaces the need to produce constant comprehensive documentation.

Once planning meetings are concluded and a product development project is ready to begin, the scope and stages of the project should be clear to the Agile project team and all stakeholders. A roadmap will break down the features to be implemented in the high-quality deliverables that will shape the project lifecycle, and secure real-time stakeholder engagement and satisfaction. This sustainable development model makes it possible for business stakeholders, the development team, and customers to maintain a constant and unconstrained pace throughout the development process.

To ensure stakeholder and end-user satisfaction, the Agile project planning and project management workflow embraces

  1. User stories, usually a short outline written from a client’s perspective to estimate how much work needs to be done and what the final product should look like
  2. Sprints: short development cycles, usually lasting one to three weeks. With customer collaboration, teams plan the work to be carried out within each sprint and present and review at the end of each sprint, each complete iteration
  3. The Agile board, which can be a white board or a project management software function is used to keep track of the team’s work in progress
  4. The product backlog, a list of deliverables still outstanding in the project. In the sprint planning process items from this list are moved into the sprint, as needed.

Other Agile project management tools include Kanban boards, Lean and Extreme Programming (XP).

The scrum and the scrum master

The Development Team has a short daily standup — called a Daily Scrum — to report and evaluate the previous day’s work and progress, the new day’s focus, and all identified risks. Clear core scrum values are self-organization, dedication, respect, and, most importantly, empirical research to find the best approach for product development and customer satisfaction.

The Scrum Master is the person in charge who supports the progress of the project among team members according to the product owner’s instructions. The Scrum Master’s responsibilities are clear: to facilitate sprint activities, daily meetings, and the sprint review; to communicate with team members about changing needs and coach team members to achieve outcomes; to manage meetings, collaboration, and impediments to project progress; to implement the scrum framework; and to coordinate with the product owner. They may also implement changes, coordinate with stakeholders to obtain necessary resources, and help product owners to optimize backlog planning for best performance, always fostering transparency and collaboration among the Scrum Team.

What is the difference between Waterfall and Agile Project Management Methodologies?

Agile methodology: one of the fundamentals of agile project management methodology is ongoing amends and iterations led by team, user or customer feedback. It often refers to the ability to build and act on changes in increments as the project and its outcomes develop. This technique of making continuous improvements is useful in, what can be, an unpredictable environment where change needs quick adaptation.

Waterfall project management is the more traditional method of software development. The organizing principles are linear and sequential, geared to produce a single successful project delivery. It is also referred to as Linear Sequential Life Cycle Model.

View our comparison of Agile Methodology vs. Waterfall Methodology

How Do Both Differ From Scrum Agile Project Management?

Scrum is a type of agile methodology that is used to guide teams overall. It is often used for the agile project management framework overall, but like agile, allows various teams to respond efficiently, and effectively to change.

How Does Agile Project Management Work?

The key part about agile project management, is that not only does it add flexibility to the team, but it lets the customers have early and frequent opportunities to assess the project and/or work being delivered. They are free to make decisions and ask for changes throughout the project and can change the original set up as they go.

How to Use Agile Project Management in Your Business

Whether Agile or Waterfall, there are pros and cons to each of the software development methodologies. We can help train your team to identify which is the suitable answer for your situation overall.

Learn more about Agile Methodology and training with online courses from Leadership Tribe today, including recognised PMI certifications.

Change Management and Agile Transition within an Organization

Agile Change Management

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If a business wants to succeed, it can’t afford to stand still. New challenges need to be met, and improvements can always be made. Recent turbulent times caused by local and global challenges such as the Covid pandemic, economic recession and Brexit, for example, have been catalysts for change. The ways in which organisations implement change can have a massive impact on their team members, culture and business processes.

Why implement organizational change?

Organizational change comes down to three things – crisis, opportunity or threat.

Crisis – Covid was a good example of this. It forced many organisations to do things differently, try new approaches and pivot their business. External factors can force organizational change in order for that business to adapt and survive.

Opportunity – new products/ services, diversification or digital transformation can open up additional or alternative revenue streams for a business for example.

Threat – competitors could be encroaching on your market; there could be supply chain issues; legislative changes could impact your business model – there are myriad potential threats to your business that can be addressed by organizational change.

Organizations implement initiatives to boost performance, grab opportunities or address concerns. Often, change is a result of this – process changes, new or different job roles, structural or digital transformation.

Effective change management will prepare, equip and guide your team members to accept and embrace organizational change.

What is the difference between agile change management and change management?

Whilst initially developed for software development teams, agile methodology applies well across an organisation. In particular, organisations undertaking change management activities.

Agile change management is a logical progression from Agile development processes. It facilitates an agile team’s need to adapt and address potential or upcoming change. Agile projects and teams evolve, question and improve continuously. These agile project management techniques work well for change management. Put simply, it’s a marriage of change management techniques with Agile processes like sprints, daily stand-ups and iterative approaches to delivery and a product lifecycle.

Traditional change management processes can seem cumbersome and slow in today’s fast-past and evolving times. That’s where more flexible, adaptive and newer change initiatives hold appeal. Step forward with agile change management processes.

What are the benefits of Agile change management?

Agile approaches are particularly suited to times of change. Being open to real-time adaptability and continuous improvement. Being aware of the end user or customer’s changing requirements and feedback. Being collaborative with your project team members. All of these provide the agility and flexibility that are beneficial for effective change implementation.

Agile change management approaches

It’s said that change is a constant. Businesses need to evolve to stay relevant and successful. But organisational change is often not the most difficult aspect. The people side of change can be the hardest to implement and to ensure employee engagement and buy-in to the new approaches and the future state of the organisation. Cultural change needs thought and diligent planning.

The change models are used to help to develop a tailored approach in order to engage your organization system in a change. Here are 2 popular change management approaches.

ADKAR Model outlines the 5 outcomes an individual or team needs to achieve for changes to be successful. This model was initially devised by Prosci.

Awareness – establish an awareness of the need for change. Ensure your team members are on board with the change roadmap and reasons why it’s needed and the expected positive impact.

Desire – ensure you have employee engagement with the changes and a desire to make the change project effective

Knowledge – provide training and information to empower teams with the required knowledge to facilitate change

Reinforcement – determine ways to reinforce the change, such as change practitioners or champions to keep reiterating the benefits and pushing the change forward.

Kubler-Ross is used to understand the journeys that humans go through as they experience some change. These are the phases identified:

  1. Denial – if I avoid it, it won’t happen to me. This is the human nature response to it.
  2. Anger – this high energy phase may include blaming people or factors, and non-acceptance of the situation.
  3. Bargaining – people may try to negotiate and make pleas to see if they can alter the situation.
  4. Depression – unable to change what’s happening, people can feel dejected and sad.
  5. Acceptance – this enables the person to move forward.

Agile Manifesto & Values

When we talk about Agile Values, what are we talking about?

  • individuals and interactions over processes and tools
  • working software over a comprehensive documentation
  • customer collaboration over contract negotiation
  • responding to change over following a plan.

Essentially, this emphasises the need to value human beings. This is especially important at times of change. Human beings in this case include team members, stakeholders and customers. Encouraging collaboration amongst teams. Aligning stakeholders with the workflow priorities for the sprint and plans to address the backlog. Plus, considering user stories and feedback.

Agile Methods and Cross-Functional Teams

Within the Agile Mindset, we have 4 pillars. Self-awareness, Global listening, Non-violent communication, and Servant leadership.

Self-awareness is about understanding ourselves, understanding how we behave, understanding the way we react to certain things, and understanding our strengths, weaknesses, our values, principles and all these kind of things.

Listening is probably the most important tool, for any team member, product owner, managers, leaders. That is listening intently, not just hearing with a distracted mind. This is essential in Agile self-organizing teams.

Nonviolent communication is about stating facts without apportioning blame or guilt or using aggression.

Servant leadership is about being there, supporting people, uplifting them, and helping them to be at their best in an Agile environment. Agile coaching, mentoring, and teaching are fundamental aspects of this.

Find out more about our Agile training courses

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